A farm shop situated in a service station has been awarded five stars for its customer service and selection of products
Family-run Tebay South has been awarded the UK’s first five-star rating under the Motorway Service Area Star Ratings scheme. The site is the first in the country to achieve the top rating in a year.
Tebay South, owned by operator Westmorland, excelled in all key areas of the assessment, and was particularly commended for its cleanliness, customer service, and quality food made from locally-sourced produce. The services adjoin an award-winning farm, which supplies the on-site butchers counter with fresh beef and lamb, and bacon is sourced from local Cumbrian farmers. Home-baked bread and cakes are served in the cafe, and the team also runs a very popular farm shop.
Janet Uttley, VisitEngland’s visitor attraction quality assurance scheme manager, commented, “The team at Tebay South are to be warmly congratulated on being the first MSA in the country to achieve a five-star rating; our assessors were impressed by their dedication to providing a memorable, high quality experience to their customers.
“The Motorway Service Area Star Ratings scheme is focused on raising quality, and we are delighted to see that so many operators have embraced the scheme and used it as a business development tool.
“The last year has seen significant investment in infrastructure and staff training at motorway services across the country, and this has been reflected in the number of operators whose ratings have improved.
“We look forward to working closely with them, and the Highways Agency over the coming year, continuing our drive for quality and ensuring our motorway services offer the warmest welcome possible,” she said.