Appreciation

12 November 2018, 09:01 am
Speciality Bites by Paul Hargreaves

On attending a performance in London’s West End this weekend and talking afterwards we were reflecting on what an unusual job it is being a stage actor. Working at night, spending hours each day being made-up and months of practice before the real job. One thing actors and others in the public arena such as sports stars don’t miss out on though is appreciation. After and during every performance these professionals enjoy several standing ovations and many minutes of loud appreciation.

This started me thinking about how much appreciation other people receive in their jobs. The answer is probably not enough. I know for one I am not as good as I should be in expressing my appreciation of those that work for me. I am better than I used to be, but as I don’t need appreciation myself, like many entrepreneurs, I had assumed others were the same as me. They are not! Most bosses need to learn more about the art of appreciation.

Just small words of thanks on a regular basis can make a huge difference as can written notes or cards, which are a very rare event these days. I received a postcard of thanks the other day from someone I met fleetingly at a conference in September. A lovely note very well expressed and so unusual it made my day and made me resolve to write notes myself more frequently.

Feeling appreciated by your manager always scores highly in company surveys of employee’s happiness, sometimes, amazingly, higher than financial remuneration. But do not doubt that money is also important. At Cotswold Fayre, two years ago we implemented an employee profit-share scheme that has helped ensure complete engagement in our purpose from my team and complete openness by the management team on exactly how much profit we make as a company. Everyone knows at the end of each month exactly where we are tracking for the end of the year pay-out. This is one way we show appreciation, but it isn’t a substitute for living your work life expressing our appreciation of anyone who works for us.

Why don’t you this week just try to say thank you a few more times than normal?

more from Speciality Bites
  • Time to reflect

    03 January 2019 Speciality Bites
    Many people love the build-up to Christmas, and so do I. The build-up to the big day, the buying and wrapping of presents and going to a candlelit carol service are all part of an annual rhythm that resonates with…
  • Taking Time Out

    03 December 2018 Speciality Bites
    In a week’s time I shall be walking along the banks of a river in India on a week’s retreat with some other UK business leaders. I know very little about the trip except that a friend has highly recommended it…
  • Negotiation

    19 November 2018 Speciality Bites
    I’m sure I’m not the only business person that has watched incredulously as this Brexit negotiation continues. Incredulous because of those who expected to get exactly what they want in a negotiation in which they hold none of the trump cards